Working now to get the charges off my Visa card. I have complied with all of this compaines return policy. I was to fax them a copy of the proof of shipment. Guess what folks - disconnected number. Went to Lawndale BBB and got their full report. Over 600 people doing the same thing and have filed disputes against this company. Takes a while but you can have the charges taken off and returned to you. Work with your credit card company. I am about to become this companies worst nightmare filing complaints from my local offices to the Attorney General of the good old U S of A. Isn't it good to be able to do this!?